![]() ![]() You should keep appropriate records as evidence of these processes as well as any more detailed investigations that have been performed as a result of an alert or an escalated customer complaint that warrants such an investigation. You should raise alerts where a game appears to be falling outside the acceptable performance range. These would usually be periodic reports or automated backend processes running over the stored transactional data. If you provide applicable products you must have processes in place to measure the ongoing performance of games. This may affect the game’s RTP and result in either an overpaying or underpaying product. See remote technical standards: section 5.Įven though games must be tested prior to release (and after updates which may affect fairness) it is possible for a design, implementation or operational issue to evade identification during testing or deployment. Remote operators are required to monitor the performance of the games they offer. Live return to player performance monitoring of games of chance ![]()
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